Find a short list of our most frequently asked questions.

Inbound customer service pertains to calls that originate from a customer and result in the customer talking to a person rather than a message-based system. These calls can be related to technical support, sales, products, account questions or general company information. For example, a customer calling her credit card company to find out her statement balance is considered inbound customer service.

There are plenty of people who want to buy what you’re selling. The problem can be finding those customers and letting them know what you can offer them.

Great sales lead generation services help you connect with potential customers so you can make more sales. At one time finding customers was as simple as putting up a sidewalk sign or opening a phone book and dialing some residents or businesses, but today those don’t target your market effectively enough. Most modern lead generators market to people who are already thinking of buying your product anyway. This can be done most efficiently on the internet.

Even if a lead ultimately buys in person they may start their research online. If you are selling a service it is very possible that most of your potential clients will complete the process – from curiosity to final purchase – online. That is why we prefer companies with a flair for online lead generation tools, but we also place value on lead generation that occurs over the phone, especially for companies that do a lot of business-to-business sales, and we were looking for lead generation companies that could find leads in a host of different ways – online and off for many types of companies.

Outbound customer service means calls that originate from a company to a customer from a live person. These calls can be to follow up on a customer contact, schedule services, offer additional products, update customer information or survey customers. As opposed to telemarketing activities, outbound customer service focuses on enhancing an existing relationship with a customer or potential customer rather than merely selling goods or services.

We are committed, we are determined, we are for quality. And above all, we bring a perfect match of all- Yes, we call ourselves Macroland B-Serv Which means Quality with Quantity. We welcome you to be a part of our finest BPO-call center solutions to fuel your business dreams.

  • Availability of well defined BPO processes.
  • Continuous focus on what our clients needs.
  • Use of robust call center technologies.
  • Domain and process specific knowledge.
  • Workflow orientation.
  • 24×7 call center support.
  • Help Desk Support Services.
  • Effective business process outsourcing solutions for call center needs.
  • Advanced processes maximizing high returns on investment.
  • Significant cost reductions.
  • Sales conversions.

Back office operations are the off-site delivery of a range of non-core service functions, including routine administration tasks, customer service and technical support. Offshore back office operations involve the ongoing use of an outsourcing base in another country.

Inefficiencies in the back office drive up costs on several levels. From labor to production costs, the back office can be a financial strain on any organization. The biggest cost driver, however, is customer churn. Leading companies understand that increasing quality and efficiency in back office operations improves the customer experience across the enterprise and increases profitability.

Optimizing back office operations can be challenging; however, a strong partner can help organizations develop a competitive strategy to reduce costs and increase customer satisfaction. With the right partner, tools and strategy in place you can drive costs down and transform the back office from an enterprise cost center to an enterprise profit center.

More and more businesses are subscribing to back office services. This is because there are important strategic benefits to be realized for businesses subscribing to back office services. These include :

  • Ability to focus on the company’s core business.
  • Reduce operating costs.
  • Improve processes.
  • Better use of capital.
  • Fuel revenue growth.

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